Legal

Refund policy

Effective date: October 23, 2026

This policy explains the 30-day money-back guarantee on ResaleChamp subscriptions: who can have a refund, what we refund and how to ask. ResaleChamp is a product of IntelliCommerce Inc., and this policy is part of our terms of use, which cover the rest of your subscription.

The short version

This is a plain summary. The full policy below is what applies.

Not happy? Ask within 30 days of your first payment, and we refund everything you have paid, in full.
The account owner or a billing manager asks on the Billing page. You do not need to give a reason.
The guarantee is available once per business and once per card.
A refund ends your subscription straight away, and your account becomes read-only. Nothing is deleted.

Who can have a refund

You can have a refund under the guarantee if all of these are true:

You ask within 30 days of your business's first payment. The 30 days start with the first payment, not with sign-up, so the free trial does not use any of them.
Your business has not had a refund under this guarantee before.
The card you paid with has not already been used for a refund under this guarantee, by your business or another one.
None of your payments is disputed with your bank or card issuer (a chargeback). A disputed payment goes through your bank's process instead, and the dispute cancels your subscription.

What we refund

Every payment your business has made from its first payment up to the day you ask, in full. That includes the charges for extra users and the sales tax on them.
The money goes back to the card it was paid with. Most banks show it within 5 to 10 business days.
Payments made more than 30 days after your first payment are not covered.

How to ask for a refund

Sign in to ResaleChamp as the account owner or a billing manager.
Open the Billing page and choose Request refund.
Check what will happen, then choose Refund and cancel.

You do not need to give a reason. Most refunds finish straight away. If one takes longer, the Billing page says so, and we finish it without you having to do anything more.

If you cannot sign in, or something goes wrong, email us at team@resalechamp.com.

What happens after a refund

Your subscription ends straight away, and nothing more is charged.
Your account becomes read-only: you can still sign in, view and export your data, and a sale still takes your other listings down. Nothing is deleted.
You can subscribe again at any time. A new subscription is paid for as usual, and the guarantee does not apply to it a second time.

Outside the guarantee

Cancelling stops the next renewal. You keep access until the end of the month you have paid for, and we do not refund part of a month.
Removing a user credits your next invoice. It is not paid back to your card.
Deleting your account cancels a paid subscription at once, without a refund for the rest of the month. If you are still within the 30 days, ask for your refund before you delete your account.

Nothing in this policy takes away a right to a refund that you have under the law.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows the current version. A change does not affect a refund you asked for before it took effect.

Contact

Questions about refunds can be sent to team@resalechamp.com or to:

IntelliCommerce Inc. (ResaleChamp)
Pflugerville, Texas, United States