Privacy policy

01

What information do we collect?

Information you give us

We collect the personal information you provide when you create an account, join a workspace, contact us, or otherwise use the Services. Depending on how you use ResaleChamp, this can include:

• Your name and email address.
• Your sign-in details. Authentication is handled by a hosted identity provider; we never see or store your password. If you sign in with Google or another identity provider, we receive the name, email address and profile image that provider shares with us.
• Your business and workspace details: company name, the workspace you belong to, your role in it, and the warehouses, bins and source loads your workspace sets up.
• The content you add while working: product photos, barcode scans, item identifiers, grades, quantities, prices, manifests, listing drafts, and sales records.
• Messages you send us, for example when you request a demo or write to support.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes.

Information from the mobile app

If you use the ResaleChampmobile app, we may request access to your device's camera to scan barcodes and capture product photos. We do not access the camera without your permission, and you can change this permission at any time in your device settings. The mobile app does not collect your precise location, contacts or microphone audio, and it does not use the advertising ID.

Information from marketplaces you connect

When your workspace connects a marketplace or sales channel (such as eBay, Shopify, Whatnot or Facebook Marketplace), we access that account through the marketplace's own authorization flow. We receive only the data that channel makes available for the features you use, such as listing status, inventory levels and order events. We never hold your marketplace password.

Information collected automatically

When you use the Services we automatically collect certain technical information, such as your IP address, browser and device type, operating system, language, the pages and screens you use, and the dates and times of access. We use this to keep the Services secure and running, and to understand how they are used. This information does not reveal your specific identity on its own.

Payment information

We do not currently collect or store payment card details. If we introduce paid plans, payments will be processed by a third-party payment processor and this notice will be updated to name it.

Sensitive information

We do not process sensitive personal information such as racial or ethnic origin, health data, biometric data, or precise geolocation.

02

How do we process your information?

We process your personal information to:

• Create and manage your account and workspace membership.
• Deliver the Services: identify and grade items, keep inventory in sync, publish and delist listings on the channels you connect, and reconcile sales.
• Use AI-assisted identification and grading. Product photos and descriptions you submit may be processed by an AI model provider acting on our behalf to suggest an identification, condition grade or listing text. A person in your workspace reviews the result.
• Respond to your requests and provide support.
• Send administrative information such as changes to our terms and policies, security notices and service updates.
• Send you product news and offers, if you have opted in. You can opt out at any time.
• Protect the Services, including fraud monitoring, abuse prevention and security investigations.
• Analyze usage trends so we can improve the Services and your experience.
• Comply with our legal obligations.

03

What legal bases do we rely on?

We only process your personal information when we have a valid legal reason to do so. Depending on where you live, this may be:

• Consent. You have given us permission for a specific purpose. You can withdraw consent at any time.
• Performance of a contract. Processing is necessary to provide the Services you or your workspace signed up for.
• Legitimate interests. For example, keeping the Services secure, preventing fraud, and improving the product, where those interests are not outweighed by your rights.
• Legal obligations. Where we must process information to comply with the law, respond to legal process, or protect our rights.

04

When and with whom do we share your information?

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only in the following situations:

• Your workspace. Other members of your workspace can see the inventory, photos, scans and activity you contribute, according to the roles your workspace administrator sets.
• Service providers. Vendors that perform services for us under contract and only on our instructions: our hosted authentication provider, our cloud hosting and storage provider, barcode and product-data lookup providers, AI model providers used for identification and grading, and email delivery providers.
• Marketplaces you connect. When you publish or update a listing, the listing content is sent to that marketplace under its own terms and privacy policy.
• Business transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or part of our business.
• Legal requirements. Where required by law, court order or government request, or to protect the rights, property or safety of ResaleChamp, our users or others.

05

How long do we keep your information?

We keep your personal information only as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (for example for tax or accounting purposes). In general, this means for as long as you have an account or your workspace remains active.

When your account or workspace is closed, we delete or anonymize your personal information within 90 days, except where we must keep it to comply with legal obligations, resolve disputes or enforce our agreements. Where deletion is not immediately possible (for example in backups), we securely store the information and isolate it from further processing until deletion is possible.

06

How do we keep your information safe?

We use appropriate technical and organizational security measures to protect your personal information. Data is encrypted in transit, each workspace's data is isolated from every other workspace at the database level, access is scoped per role, and every change to a listing is logged.

However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that unauthorized third parties will never be able to defeat our security. Transmission of personal information to and from the Services is at your own risk, and you should only access the Services within a secure environment.

07

Do we collect information from minors?

The Services are intended for businesses and are not directed to anyone under 18 years of age. We do not knowingly collect personal information from, or market to, children under 18. By using the Services you represent that you are at least 18. If we learn that we have collected personal information from a user under 18, we will deactivate the account and delete the information promptly. If you become aware of any data we may have collected from a minor, please contact us at team@resalechamp.com.

08

What are your privacy rights?

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• To access and obtain a copy of the information we hold.
• To request that we correct or delete it.
• To restrict or object to how we process it.
• To receive it in a portable format.
• To withdraw consent at any time, where processing is based on consent. Withdrawal does not affect processing that happened before it.
• To opt out of marketing communications at any time.

To exercise any of these rights, email us at team@resalechamp.comfrom the address on your account. We will respond in accordance with applicable data protection laws. You can also update most account details yourself from the app's settings.

If you believe we are processing your personal information unlawfully, you have the right to complain to your local data protection authority.

09

Controls for Do-Not-Track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") setting you can activate to signal that you do not want your online browsing activity monitored. No uniform technology standard for recognizing and implementing DNT signals has been finalized, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will update this notice.

10

Do United States residents have specific privacy rights?

If you are a resident of California, Colorado, Connecticut, Texas, Virginia, or another US state with a comprehensive privacy law, you may have additional rights, including the right to know what personal information we collect and how we use it, to access and correct it, to delete it, to obtain a copy of it, and not to be discriminated against for exercising these rights.

We do not sell personal information, do not share it for cross-context behavioral advertising, and do not use it for profiling that produces legal or similarly significant effects. We have not sold or shared any personal information in the preceding twelve months.

You may exercise these rights by emailing team@resalechamp.com. An authorized agent may submit a request on your behalf if we are given documentation showing you authorized them. If we decline your request, you may appeal by replying to our decision; if your appeal is unsuccessful, you may contact your state attorney general.

11

Do we make updates to this notice?

We may update this notice from time to time to stay compliant with relevant laws or to reflect changes to the Services. The updated version is indicated by the effective date at the top of this page. If we make material changes we will notify you by posting a prominent notice on the website or in the app, or by sending you a direct notification. We encourage you to review this notice frequently.

12

How can you contact us about this notice?

If you have questions or comments about this notice, email us at team@resalechamp.com or write to us at:

ResaleChamp
Pflugerville, Texas, United States

13

How can you review, update or delete your data?

You have the right to request access to the personal information we collect from you, to ask that we correct or update it, and to ask that we delete it.

To delete your account and the personal information tied to it, email team@resalechamp.comfrom the address on your account with the subject line "Delete my account". We will confirm the request and complete the deletion within 30 days, subject to the retention exceptions described above. Workspace data that belongs to your organization (inventory, manifests, sales records) is controlled by the workspace administrator and is not deleted when an individual member leaves.